Terms of service
Last updated: November 7, 2026
These terms govern the use of Nuva AI by the businesses that subscribe to it and by the people who manage their account.
The service
Nuva AI connects a business's WhatsApp Business number to an AI assistant that answers its customers, manages appointments in its calendar and hands conversations to the business's team. It includes a web dashboard to set up the business and supervise conversations.
The business's obligations
Keep the information the assistant uses up to date (services, prices, hours, policies).
Comply with Meta's WhatsApp Business and commerce policies, and obtain its customers' consent where the law requires it.
Safeguard access to its dashboard account and its Meta credentials.
Acceptable use
The service is used to serve the business's customers. It may not be used to send spam, misleading messages or content that breaks Meta's policies or the law.
The assistant's replies
The assistant replies with the information the business set up and with its calendar data. The business can review any conversation and take it over at any time.
Changes and termination
We may update these terms; the date above shows the current version. The business can stop using the service at any time, and its data is then deleted as described in the privacy policy.